Return & Refund Policy

1. Handcrafted Botanicals & Natural Organic Character

Every Himflora creation is thoughtfully arranged by hand using authentic, ethically harvested botanical specimens from the Himalayas and Indian flora.

Because nature never produces two identical blossoms or leaves, subtle natural variations in petal contour, organic veining, botanical asymmetry, and slight tone gradients are inherent hallmarks of original pressed flower art. These organic traits are celebrated as proof of genuine botanical artistry rather than manufacturing defects.

2. Transit Damage & Defective Deliveries

We pack every frame in multi-layered cushioning, rigid foam encasements, and shock-absorbent corrugated shipping cartons. In the rare circumstance that courier mishandling results in shattered glass or a fractured frame:

• 7-Day Claim Window: Notify us within seven (7) calendar days of delivery according to the courier tracking status.
• Photo / Video Verification: Share a quick photo or video of the parcel and damaged section via WhatsApp or email.
• Immediate Resolution: You can choose either an expedited replacement priority-crafted and shipped to you at zero cost, or a full refund.

3. Return Eligibility Conditions

To qualify for a non-damage return or exchange for eligible standard catalog items:

Items exhibiting post-delivery damage (such as drops, exposure to outdoor rain, high humidity bathrooms, or liquid spills) cannot be accepted for refund.

4. Custom & Bespoke Commissions

5. How to Initiate a Return

Returning an eligible piece is simple and straightforward:

1. 1

   Contact Our Team

   Email contact.himflora@gmail.com or WhatsApp +91 8171776251 with your Order ID and photo/video proof of the problem.

2. 2

   Review & Approval

   Our care team will review your request within 24 business hours and approve the return or immediate replacement.

3. 3

   Reverse Pickup or Label

   We will schedule a reverse pickup via our logistics partner at your doorstep. Please repack the item securely in the original box.

4. 4

   Refund or Replacement Dispatch

   Upon parcel receipt or confirmation of transit damage, your replacement will be dispatched immediately, or your refund processed.

6. Refund Timelines & Payment Mode

Once a refund is approved and initiated, it is credited directly back to your original mode of payment:

• UPI / Net Banking / Wallets: 2 to 4 business days depending on your bank.
• Credit / Debit Cards: 5 to 7 business days depending on the card issuer.
• You will receive an automated confirmation email with the transaction reference number once the refund is issued.

7. Order Cancellations & Modifications

If you need to cancel an order or modify the shipping address, please contact us within 3 hours of placing the order. Once your package has been handed over to the courier service and tracking has updated, cancellations cannot be accepted in transit.